Delivery
FREE Next Working Day Delivery to UK Mainland only.
Due to the higher rates imposed by our carriers we have to impose a surcharge to remote and inaccessible areas which we class as offshore addresses - postcodes below are classed as offshore:
AB30-56; KW1-3; KW5-17; HS1-9; IV1-28; IV30-37; IV40-56; IV63; PA20-49; PA60-78; PH30-50; ZE1-3; BT; IM
Please contact us for a quote before placing your order. We offer
competitive delivery rates to:
Northern Ireland, Offshore, Highlands and Islands.
Delivery Times
Delivery on our Business Service can be anytime Monday to Friday between 9.00am - 5.30pm
Delivery on our Home Service can be anytime Monday to Friday between 7.30am - 9.00pm
Cut Off Time
All orders received before 1pm will be despatched the same working day for next working day delivery.
Although 95% of our parcels are delivered next day - please note this is not a guaranteed service.
W E Roberts cannot be held accountable for late deliveries if the parcel has been despatched in accordance to our terms - after this point we are in the hands of our couriers. Orders received after 1pm will be despatched the next working day.
Delivery Attempts
Our standard business service is only one attempt delivery, with three delivery attempts on our standard home service.
On non-delivery a card will be left where access is possible indicating the local depot where your parcel can be collected. It is the customer's responsibility to rearrange the delivery or collect the order from the local depot.
The parcel will be held at your local hub for 5 days before being returned to sender.
Offshore Deliveries
Due to the higher rates imposed by our carriers we have to impose a surcharge to remote and inaccessible areas which we class as offshore addresses - postcodes below are classed as offshore:
Scottish Highlands & Offshore
AB30-56; KW1-3; KW5-17; HS1-9; IV1-28; IV30-37; IV40-56;
IV63; PA20-49; PA60-78; PH30-50; ZE1-3
Northern Ireland
BT
Isle of Man
IM
We cannot deliver to P.O Box addresses.
We do not deliver on Sundays or Bank Holidays.
Please double check the delivery address before sending your order. Any extra charges incurred by your error will be passed on before delivery.
Parcel Tracking
You will be informed by an email from our courier when your consignment has been despatched giving details on how to track your parcel(s).
Tracking information is also available on request by e-mailing removal@wer.co.uk.
Accepting Delivery
Please inspect your delivery carefully before signing for the parcel(s). If any part of your order is defective or missing, please reflect this on the carrier's note e.g. "damaged in transit" or "2 parcels only received" etc. and refuse delivery of the damaged parcel only.
A signature of "received in good condition" may void any subsequent claim for damage in transit.
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